We strive to ship your items as fast as possible. Due to the custom nature of most items. It does take time to complete the item. Most items have an expected lead time/expected time to ship shown. That time frame is not a guarantee, and is the time frame for the items to leave our shop.
Items that do not have customization, engraving, or leather patches will ship faster!!
Your order will ship either by USPS or UPS in the manner chosen during checkout.
Custom items are not returnable, nor eligible for item exchange. No refund will be issued. This Includes but not limited to the Custom Fire Department Hats, Fire Shield Hat, and all Helmet shields, as well as any item requiring input from you. Input form you is described as text input by you, thread color choice, and/or files provided by you for the item. If there is an issue with the item when it arrives contact us.
You have 10 calendar days to return an items from the date you received it.
To be eligible for a return, your items must be unused and in the same condition that you received it.
Your items must be in the original packaging.
Your items needs to have the receipt or proof of purchase.
A restocking fee will apply for all hats returned.