Frequently Asked Questions
Have questions about ordering from Little River Customs? This page answers the most common questions about custom products, turnaround times, shipping, repeat orders, and bulk department purchases.
How do I order the same design again? +
Place the order normally through the website and complete the customization for that item.
To make repeat ordering easier:
- Be logged into your account.
- Use the Save Design button while customizing.
- When you save a design while logged in, it can be available in your account for a future reorder.
Be sure you are ordering the same item. For hats, choose the hat you want before starting the customization.
How do I mount my helmet shield? +
We have a full guide on how to mount your custom helmet shield. Click here.
When will I get my order? +
Production times vary by product. Hats with leather patches generally ship faster, while custom firefighter helmet shields and radio straps require longer lead times. Timeframes are listed on each product page.
Do you offer a rush service on making an item? +
No. We do not offer a rush production service.
Do you offer bulk pricing? +
Yes. We offer combo deals and quantity discounts on firefighter hats, helmet shields, and radio straps. See our Bulk Discounts page for current details.
Will I get a proof for my order? +
For products completed with the built-in website customizer, the customizer serves as the visual proof for the order. For a custom request that cannot be completed through the website customizer, a proof may be provided after the order details are discussed. If you request a manual proof for an item that can be completed through the website, a $25 charge will be added to the order.
How are the shields painted? +
Little River Customs firefighter helmet shields are hand painted. See the individual shield product page for the current finish, options, and production details for that shield.
Will I get a tracking number for my order? +
Yes. As soon as your order ships, you’ll receive a tracking number by email so you can follow its delivery.
What if I want a different patch shape that is not on the website? +
Contact us with the patch shape you need and any finished artwork or reference you already have. We can confirm whether that shape can be produced and the correct ordering path to use.
Do you only make firefighter gear? +
While firefighter hats and shields are a major part of Little River Customs, we also make custom patch hats and branded products for businesses, sports teams, and organizations.
Do you have in store shopping? +
Yes and no. Most items are made after an order is placed. We do have some items in store, but availability can change quickly. Cash and checks are not accepted in store. For custom items, we have a computer available in the store and can assist with using the website customizer.
What are your hours? +
Our hours and days vary, but we are generally available Monday through Thursday from 10 a.m. to 4 p.m.
If you would like to stop by, we recommend texting or emailing first to confirm someone will be there.
Text: 980-241-7528
Email: info@littlerivercustoms.com