You will need to place the order like normal on our website. Completing the customization.

Things to make this faster/easier

• Be loged into your accout
• Save the design while customizing. This can be done by clicking the save design button.
• If you save the design and are logged in. It should be saved forever

Things to note:

• Be sure you are ordering the same item
• For hats make sure you choose the hat you want. The hat will be the hat selected prior to starting the customization.

Yes and no. Most items are made after placing an order. We
do have some items in store, but these can change quickly. Cash/checks
are not accepted in store. For custom items we do have a computer
available in the store and can assist with customizing. 

Our hours and days very But for the most part Monday-Thursday 10am-4pm.

If you would like to come by we recommend texting or emailing to see when someone will be there.

Text: 980-241-7528

Email: info@littlerivercustoms.com

We have a full guide on how to mount your custom helmet shield. Click here

Production times vary by product. Hats with leather patches generally ship faster, while custom firefighter helmet shields and radio straps require longer lead times. Timeframes are listed on each product page.

NO. We do not offer a rush service on any items.

Please visit our hat info page for information on the different styles and how to measure for fitted hats. Hat info

Yes! We offer combo deals and quantity discounts on firefighter hats, helmet shields, and radio straps. See our Bulk Discounts page for details.

In short no. Using the built in customizer on our website
will serve as the proof for the order. If you are wanting a more customized
item not on our website, a proof will be provided after we chat a bit. If you
request us to manually proof an item that can be done on our site a $25.00
charge will be added to the order.

• The hats with a leather patch are hand wash only. Using a mild hand soap. Do not use soaps that have an abrasive mixed in. Do not wash in a washing machine or dishwasher. Allow to air dry naturally. Do not dry in a dryer, or with any machine/tool. Simply set it out and let it dry.

• What we have found works best is using a rag with soap and water to scrub the hat itself. You can get the patches damp but avoid scrubbing the leather, do more of a pat/dab motion on the leather. Soaking/submersion is not recommended. Depending on the leather color if you scrub it, you will change the leather color. While there are multiple clear coats on all the patches. There is always a chance you can scrub out the engraving or paint. Doig a patting/dabbing motion should keep that from happening.
  

All firefighter helmet shields are hand-painted and sealed for durability. Each one is unique and built to handle tough conditions.

Yes. As soon as your order ships, you’ll receive a tracking number by email so you can follow its delivery.

Yes and No. We are a Richardson hat dealer and can get anything that Richardson makes, provided it is in-stock with them. Additional charges and minimum order may apply for hats that we do not keep in stock.

Shoot us an email with a
description of what you are wanting. We will see what we can come up with. 

Yes, we ship firefighter hats, shields, and gear worldwide. Shipping rates and times vary depending on location.

While firefighter hats and shields are our specialty, we also create custom patch hats and branded gear for businesses, sports teams, and organizations.