Frequently Asked Questions

Yes and no. Most items are made after placing an order. We
do have some items in store, but these can change quickly. Cash/checks
are not accepted in store. For custom items we do have a computer
available in the store and can assist with customizing. 

Our hours and days very But for the most part Monday-Thursday 10am-4pm.

If you would like to come by we recommend texting or emailing to see when someone will be there.

Text: 980-241-7528

Email: info@littlerivercustoms.com

• There are two ways to do this depending on your helmet.
• If you have screw studs mounted in the helmet like in the N5A, N6A, and TL2. Remove old shield. Place the new shield how you want it on the helmet and press it firmly against the studs.
• If the screws are not attached to the helmet like on the 1010, and 1044. Remove the old shield and place the screws back into the helmet. Place the shield how you want it and press firmly against the screw heads.
• Doing this will leave a mark on the back of the shield for you to drill/punch a hole. We recommend a hole punch or drill bit that is the same diameter as the shank on the screw or stud. Do not punch/drill the hole the same size as the head of the screw this will make the hole too big. If drilling use a sharp bit for a much cleaner hole, drill from the back to the front, and place something between the shield table such as carboard. This will reduce scratching to the front. We also recommend a second person to hold the shield while drilling.

Place the order like normal on our site completing the customization. After placing the order email us with your NEW order number and the OLD order number.

Best email: info@littlerivercustoms.com

Things to note:

• Old order number can be found in your account
• Be sure you are ordering the same item
• For hats make sure you choose the hat you want.

Estimated times to ship are listed on all custom items, that require time to make.

Orders of multiple items may take a bit longer.

We do keep up with the estimated times
and update them as needed.

Please keep in mind these are estimates but are very close to actual time for the order to ship/leave our shop.

NO. We do not offer a rush service on any items.

Please visit our hat info page for information on the different styles and how to measure for fitted hats. Hat info

We do offer bulk pricing on most hats,
Embroidery, and helmet shields. Bulk pricing is built in to the website and
will show during checkout. Price breaks start at 6 hats or shields. 

In short no. Using the built in customizer on our website
will serve as the proof for the order. If you are wanting a more customized
item not on our website, a proof will be provided after we chat a bit. If you
request us to manually proof an item that can be done on our site a $25.00
charge will be added to the order.

• The hats with a leather patch are hand wash only. Using a mild hand soap. Do not use soaps that have an abrasive mixed in. Do not wash in a washing machine or dishwasher. Allow to air dry naturally. Do not dry in a dryer, or with any machine/tool. Simply set it out and let it dry.

• What we have found works best is using a rag with soap and water to scrub the hat itself. You can get the patches damp but avoid scrubbing the leather, do more of a pat/dab motion on the leather. Soaking/submersion is not recommended. Depending on the leather color if you scrub it, you will change the leather color. While there are multiple clear coats on all the patches. There is always a chance you can scrub out the engraving or paint. Doig a patting/dabbing motion should keep that from happening.
  

We use some pretty small paint brushes and paints that are made specifically for leather. All color is painted directly on the shield by hand and finished off with a couple clear coats. 

Yes, all orders get an email when shipped with a tracking
number. This will be sent to the email used during checkout.  

Yes and No. We are a Richardson hat dealer and can get
anything that Richardson makes, provided it is in-stock with them. Additional charges and minimum order may apply for hats that we do not keep in stock.

Shoot us an email with a
description of what you are wanting. We will see what we can come up with.