Frequently Asked Questions
Have questions about ordering from Little River Customs? This page answers the most common questions about custom products, turnaround times, shipping, repeat orders, and bulk department purchases.
How do I order the same design again? +
You will need to place the order like normal on our website. Completing the customization.
Things to make this faster/easier
- Be loged into your accout
- Save the design while customizing. This can be done by clicking the save design button.
- If you save the design and are logged in. It should be saved forever
Things to note:
- Be sure you are ordering the same item
- For hats make sure you choose the hat you want. The hat will be the hat selected prior to starting the customization.
How do I mount my helmet shield? +
We have a full guide on how to mount your custom helmet shield. Click here
When will I get my order? +
Production times vary by product. Hats with leather patches generally ship faster, while custom firefighter helmet shields and radio straps require longer lead times. Timeframes are listed on each product page.
Do you offer a rush service on making an item? +
NO. We do not offer a rush service on any items.
Do you offer bulk pricing? +
Yes! We offer combo deals and quantity discounts on firefighter hats, helmet shields, and radio straps. See our Bulk Discounts page for details.
Will I get a proof for my order? +
In short no. Using the built in customizer on our website
will serve as the proof for the order. If you are wanting a more customized
item not on our website, a proof will be provided after we chat a bit. If you
request us to manually proof an item that can be done on our site a $25.00
charge will be added to the order.
How are the shields painted? +
All firefighter helmet shields are hand-painted and sealed for durability. Each one is unique and built to handle tough conditions.
Will I get a tracking number for my order? +
Yes. As soon as your order ships, you’ll receive a tracking number by email so you can follow its delivery.
What if I want a different shape for the patch that isn't onthe website? +
Shoot us an email with a
description of what you are wanting. We will see what we can come up with.
Do you only make firefighter gear? +
While firefighter hats and shields are our specialty, we also create custom patch hats and branded gear for businesses, sports teams, and organizations.
Do you have in store shopping? +
Yes and no. Most items are made after placing an order. We
do have some items in store, but these can change quickly. Cash/checks
are not accepted in store. For custom items we do have a computer
available in the store and can assist with customizing.
What are your hours? +
Our hours and days very But for the most part Monday-Thursday 10am-4pm.
If you would like to come by we recommend texting or emailing to see when someone will be there.
Text: 980-241-7528
Email: info@littlerivercustoms.com