FAQ

FAQ

When will I get my order?

Estimated times to ship are listed on all items that require time to make. Painted items usually take the full time listed. Orders of multiple items may take a bit longer. We do keep up with the estimated times and update them as needed. Please keep in mind these are estimates but are very close to actual time for the order to ship/leave our shop.

Do you offer a rush service on making an item?

NO. We do not offer a rush service on any items. The only way to get an item faster it to choose faster shipping during checkout. This will only speed up transit time once the item has shipped. This will not speed up completion of the item. 

How do I order the same hat again?

This would also apply to ordering the same hat as someone else. The fastest way to go about it is to customize and order like normal on our website. After placing your order. Email us with one or all of the following. Original order number, Name of who ordered the original, or email used on the original order. We should be able to pull up the original file and make the same patch again. If we do not have the file we will let you know

What are the different style hats?

Please visit our hat info page for information on the different styles and how to measure for fitted hats.  Hat info

Do you offer beanies?

We do not offer beanies. We recommend our embroidery guy for that. 
Dirty Dog Threads

 

Do you offer bulk pricing?

Due to recent price increase on the hats, and limited supply. We are temporarily not offering bulk discounts on hats. Helmet Shields do have a quantity discount shown on applicable helmet Shields.

 Will I get a proof for my order?

In short no. Using the built in customizer on our website will serve as the proof for the order. If you are wanting a more customized item, a proof will be provided after we chat a bit. 

How do I wash a hat with a leather patch?

The hats with a leather patch are hand wash only. Using a mild soap. Do not use soaps that have an abrasive mixed in. Do not wash in a washing machine or dishwasher. Allow to air dry naturally. Do not dry in a dryer, or with any machine/tool. Simply set it out and let it dry. 

How are you patches painted?

We use some pretty small paint brushes and paints that are made specifically for leather. Each painted item is painted by hand right here in NC 

Will I get a tracking number for my order? 

Yes all orders get an email when shipped with a tracking number  

Do you offer a warranty on the leather patches?

This is dealt with on a case by case basis. Contact us with any issues. 

Do you offer any other hats not listed on the website?

Yes and No. We are a Richardson hat dealer and can get anything that Richardson makes, provided it is in-stock with them. Additional charges and minimum order may apply for hats that we do not stock.

What if I want a different shape for the patch that isn't on the website? 

Shoot us an email with a description of what you are wanting. We will see what we can come up with. 

Where are the hats made?

The Richardson hats are made in multiple countries. We would love to have an American made hat. We just have not found one of the same quality and the price per hat not jump above $50.00

Sign up for our Newsletter