Little River Customs policy hub

Store policies without the lawyer fog.

Here is the plain-English version of how Little River Customs handles orders, payments, shipping, returns, cancellations, privacy, and customer information. Most of what we build is custom or made to order, so it helps to know the details before checking out.

Use this page as a quick policy directory. Each section gives the short version, then links to the full policy for the fine print.

Checkout agreement: By checking the agreement box in your cart and proceeding to checkout, you confirm that you have reviewed your order details and agree to the policies linked on this page.

Last updated June 18, 2026.

Terms Shipping Returns Privacy
Checkout rules

Terms of Service

By shopping with Little River Customs and completing checkout, you agree to our store terms, payment expectations, order rules, and customer responsibilities. Boring? Yes. Important? Also yes.

Read full terms
Order timelines

Shipping Policy

Product-page lead times estimate when an order will leave our shop, not when it will arrive at your door. Faster shipping does not speed up production, and larger orders may take longer.

Read shipping policy
Returns and cancellations

Refund Policy

Eligible non-custom returns must be reported within 10 calendar days of delivery and returned unused in original condition. Custom items are non-returnable. Cancellations are subject to a 20% fee, with higher fees possible after production begins.

Read refund policy
Customer information

Privacy Policy

Your information is used to process orders, ship products, communicate with you, and operate the store. Read the full policy for how data is handled.

Read privacy policy

Important custom order notes

Custom orders need a little more common sense.

A lot of Little River Customs products are built around customer details, department artwork, names, ranks, numbers, layouts, or other personalized choices. That means timing, cancellations, and returns are not always the same as buying a plain item off the shelf.

Lead times Custom product pages show an estimated production window before shipping. This is not a delivery date.
Final sale items Custom and personalized items are non-returnable and non-refundable. Finished custom items will still be shipped.
Order accuracy Your submitted design serves as the order proof. Check spelling, names, ranks, numbers, colors, artwork, and product options before submitting.

Need help before ordering?

Questions are cheaper than fixing a bad order.

If you are unsure about a custom order, shipping timeline, return question, artwork file, or product option, contact us before placing the order. We would rather answer it up front than untangle a mess later.

Contact us Continue shopping